By The Editor
A fascinating report has been written on the future of customer service over the next ten years, and how technology and increased international competition means good service will become even more important to a business’s success.
Business leaders predict trends of the future – it’s all about the service
January 31, 2012
3 Comments | 
Economy | Tagged: customer service, Economist, future, The Editor | 
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The importance of being serviced
October 17, 2011By The Editor
A year ago we reported on the findings of a global survey on customer service which measured Australians’ intolerance for bad customer service. Twelve months on, the same survey has been released again, and it seems little has changed.
2 Comments | Economy | Tagged: Australia, customer service, small business, The Editor | Permalink
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Power out – coffee shops block free electricity for customers
September 23, 2011By Michael Reardon
Following requests from disgruntled customers, Starbucks stores in New York City have recently been given permission from head office to block the power points at their coffee shops, to discourage patrons from ‘hogging’ space at tables whilst charging their laptops, and free up space for other customers.
1 Comment | The Lighter Side | Tagged: charging phones, coffee shop, customer service, Michael Reardon, retail sector | Permalink
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Enhancing Aussie tourism means winning the service game
August 18, 2011By Kristina Burke
For some time now, there has been much hand-wringing over the parlous state of tourism in Australia. Tourism is an industry highly susceptible to external shocks and there has been no shortage of those over the last few years – the GFC, bushfires, floods, cyclones, earthquakes, volcanic ash clouds, an Aussie dollar at record highs, attacks on international students; the list goes on and on.
Add to all that some marketing campaigns that were more miss than hit and it’s easy to understand why the industry may be feeling under pressure.
7 Comments | Tourism | Tagged: customer service, DIY, domestic travel, Kristina Burke, Tourism | Permalink
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Worker dismissed after calling a protester a ‘cretin’ – fair or not?
June 16, 2011By Andrew Lowcock
Anyone who works in a frontline service role faces pressure from time to time from difficult customers and situations, and, thanks to the rise of the smartphone, their reactions can be filmed and broadcast for the world to see.
2 Comments | International, Workplace | Tagged: Andrew Lowcock, customer service, smartphones, Workplace, YouTube | Permalink
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Manager hits customer; awarded compo for injury
May 17, 2011By The Editor
The Herald Sun’s recent story about a Red Rooster restaurant manager who received compensation for injuries sustained in a fight with a customer reinforces employers’ responsibility for workplace injuries, regardless of circumstance.
3 Comments | Workplace | Tagged: customer service, Magistrates Court, The Editor, workers' compensation, Workplace | Permalink
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Aussie customers giving bad service short shrift
October 14, 2010By Andrew Lowcock
A worldwide survey by American Express has found Australians are more likely than people in other countries to withdraw their custom from a business if they receive poor service, and spread the bad word to their friends and family.
1 Comment | Workplace | Tagged: customer service, Workplace | Permalink
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Consumers list their biggest bugbears
October 8, 2010By Andrew Lowcock
Businesses would be wise to take notice of the latest survey ranking consumers’ biggest grievances, which is topped by hidden fees and charges.
Leave a Comment » | Workplace | Tagged: business, consumers, customer service | Permalink
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