By The Editor
A fascinating report has been written on the future of customer service over the next ten years, and how technology and increased international competition means good service will become even more important to a business’s success.
Business leaders predict trends of the future – it’s all about the service
January 31, 2012
1 Comment | 
Economy | Tagged: customer service, Economist, future, The Editor | 
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$50,000 compensation for worker accused of info leak
January 31, 2012By The Editor
An architect has been awarded $50,000 in compensation after he was accused of leaking sensitive information to an ex-colleague who was sacked, and was subsequently dismissed himself.
1 Comment | Workplace | Tagged: The Editor, unfair dismissal, Fair Work Australia, Workplace, confidentiality | Permalink
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Opportunity lost for key Great Ocean Road developments
January 30, 2012By Dianne Smith
VECCI is disappointed with an independent panel’s decision to abandon important tourism projects planned for the Great Ocean Road. These projects would have created jobs and been a positive development for the local tourism industry.
Leave a Comment » | Tourism | Tagged: VTIC, Baillieu Government, planning, Dianne Smith, Great Ocean Road, Corangamite | Permalink
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Business tips – how to perfect your planning
January 30, 2012By The Editor
One of the foundations of business success is a stable and effective long-term plan. Before you and your team commence your next planning session, check out our handy hints on perfecting the planning process.
Leave a Comment » | Workplace | Tagged: business tips, planning, The Editor, Workplace | Permalink
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Workers seeking (and getting) more time to chill
January 25, 2012By The Editor
Some recent studies have suggested that Australians are working harder than ever in recent years, but new business analysis suggests with the rise in part-time and casual work, we’re in fact spending more time away from work than before.
Leave a Comment » | Workplace | Tagged: flexibility, The Editor, working hours, Workplace | Permalink
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Is it possible to ‘train your brain’?
January 24, 2012By The Editor
The modern worker and small business owner often has to balance many tasks at once to keep clients and customers happy, pay the bills on time and meet other deadlines.
But the human brain is often not programmed to deal with these multi-tasking demands, and along with distractions from email and/or phones, sometimes it’s close to impossible to achieve meaningful progress.
However, it may be possible to train the brain to increase your focus and manage yourself and your team/s better.
Leave a Comment » | Workplace | Tagged: brain, The Editor, Workplace | Permalink
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Medical centres targeted by ANF
January 24, 2012By Lisa Burrell
Industrial action in the public sector and at various large enterprises Australia-wide has stolen the industrial relations headlines of late. However, one ‘sleeper’ element of the overhauled Fair Work system of workplace relations legislation re-emerged in late December.
3 Comments | Economy | Tagged: ANF, enterprise agreement, Fair Work Act, Lisa Burrell, medical centres, nurses | Permalink
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Openness and learning, not salary, key to successful small business
January 23, 2012By The Editor
Stimulating and open workplaces are more important aspects than rates of salary in driving the growth of successful Australian small and medium businesses, an RMIT study has found.
Leave a Comment » | Workplace | Tagged: communications, creativity, entrepreneurship, RMIT, salary, Workplace | Permalink
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Waitress told to accept demotion or resign found to be unfairly dismissed
January 23, 2012By The Editor
A restaurant duty manager who resigned after being told to quit or be demoted has won an unfair dismissal case after a Fair Work Australia Commissioner found her behaviour should have been classified as a performance issue, not misconduct.
1 Comment | Workplace | Tagged: The Editor, unfair dismissal, Fair Work Australia, Workplace, misconduct, performance management, warnings | Permalink
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Employee sacked…for working too hard
January 20, 2012By The Editor
A former receptionist for a real estate agency in the American city of Chicago has won her two-year battle for unemployment benefits, after she was dismissed for working through her lunch break.
Leave a Comment » | The Lighter Side | Tagged: dismissal, lunch, The Editor, Workplace | Permalink
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