The characteristics of productivity

May 30, 2012

By The Editor

A new survey by Ernst & Young is making news for finding that lost productivity costs Australian businesses a total of $41 billion per year, but there’s another part of the survey that’s worth paying much more attention to from an employer perspective.

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‘Once bitten, twice shy’ – small biz at risk of missing opportunities?

May 29, 2012

By The Editor

Australian small businesses low on confidence and still shaken by the effects of the global financial crisis may miss opportunities to thrive due to risk aversion, a recently released report concludes.

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Business tips: how to set the right goals for your business

May 29, 2012

By The Editor

Setting appropriate goals for your business and employees is a challenging task – how do you know if the goals are too ambitious or too modest? And what goals will challenge and motivate your employees to achieve their best results? Here are some handy tips for setting effective goals in your workplace.

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Positive visitation figures for Victoria

May 28, 2012

By The Editor

New stats from the independent Tourism Forecasting Committee (TFC) shows Victoria is set to experience an increase in domestic and international visitation over the next few years.

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Reference checks on school bullies – legitimate, or a step too far?

May 25, 2012

By The Editor

A new scheme has been launched that is asking some employers to run checks against young job applicants for any history of school bullying – is the scheme a legitimate deterrent to poor behaviour at school, or does it deny people a chance to reform their behaviour in the workforce?

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Improving your business banking arrangements

May 24, 2012

By The Editor

One of the major issues for businesses in recent times, especially small and medium-sized ones, has been access to finance and ongoing banking fees. It’s a complex area and there can be confusion about the best method to obtain the lowest fees and interest rates.

Many business owners don’t have the time, nor the desire, to investigate their banking arrangements and find out if they can save money to put into their business operations.

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The power of powernapping

May 24, 2012

By The Editor

Victoria’s Transport Accident Commission have been promoting the 15 minute ‘powernap’ for years now as a method of combatting driver fatigue – and some workplace experts are proponents of the mid-afternoon nap, believing it can revitalise employees and lift productivity.

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Spray painter’s cigarette sacking overturned

May 22, 2012

By The Editor

An industrial spray painter sacked after his employer ruled he breached their ‘no smoking’ policy has won an unfair dismissal appeal, after a tribunal ruled the investigation which culminated in his dismissal had not, on the balance of probabilities, proven the breach occurred.

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Business tips: how to handle an angry customer

May 22, 2012

By The Editor

Regardless of the type of job you have or the industry you work in, it’s likely you’ve had to encounter an angry, grumpy or dissatisfied customer along the way. This can be a confronting and sometimes frightening experience, so here are some hints for handling angry customers appropriately and with dignity.

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Tourist myki launch a plus for industry

May 21, 2012

By Dianne Smith

With a significant number of Victoria’s public transport users being short term visitors to the state, the tourism industry has welcomed the launch of the myki Visitor Pack which will offer a ticketing solution to transport users who will be affected by the cessation of the paper ticketing system.

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